Support

Need a second opinion?

Answers to the most common questions – and a real person at the other end of the e-mail.

Write to us

support@[your-domain]

We usually reply within two working days. It helps if you include:

the app version (bottom of Settings),
your device model and system version,
the case number if it is about a case (for example “File 2 · No. 14”), and a screenshot if you can.

Where to find things

Settings: the gear icon on the home screen – sound, timer, language, tutorial, statistics, reset progress.
Store: Settings → “Unlock more cases”, or tap a locked case file. “Restore purchases” is at the bottom.
Restart a case: the “?” button during a case → “Start the case again”.

Frequently asked questions

How do I restore my purchases on a new device?

Sign in to the same App Store or Google Play account you bought with, install the app, open the store (Settings → “Unlock more cases”) and tap “Restore purchases” at the bottom. No account with us is needed.

I bought on iPhone – why can’t I see it on Android (or the other way round)?

Purchases belong to your App Store or Google Play account, and the two stores don’t share purchases. We deliberately have no accounts of our own, so we can’t link them.

I ran out of hints. What now?

Free players get 3 hints a day, shared across all cases; they come back at midnight. “All case files” removes the limit. Buying a single case file unlocks its cases but does not change the hint limit.

Can I play without the timer?

Yes. Settings → “Show the timer” hides it. Stars still depend on time and hints, but nobody is watching the clock.

I’m sure a case is wrong.

Every case is checked by a solver and has exactly one solution reachable by logic. Two common traps: “beside” only counts inside the same room (a wall splits two squares), and the one-per-row-and-column rule applies within each room, not across the whole board. If you still think it is wrong, send us the case number and a screenshot; we read every report.

What is the daily case?

A new free case every day, the same for every player. Solve it on consecutive days to build a streak and beat your best time.

How do I turn off statistics and crash reports?

Settings → About → “Anonymous statistics and crash reports”. Statistics stop immediately, crash reports from the next start. Neither contains anything that identifies you.

How do I get a refund?

Purchases are processed by Apple or Google, so they handle refunds: reportaproblem.apple.com for the App Store, or your order history in Google Play. If something doesn’t work, please tell us too.

How do I start over?

Settings → About → “Reset progress” clears all solved cases and saved games on this device. It does not remove purchases. To see the tutorial again, use Settings → “Show the tutorial again”.

Which languages are there?

English, Polish, German and French. The app starts in your device language if it is one of them; change it any time in Settings.

Deleting your data

There is no account to delete. Progress lives only on your device: remove it with Settings → About → Reset progress, or uninstall the app. Anonymous statistics and crash reports cannot be linked to you; stop them with the switch in Settings → About. To delete the anonymous purchase records kept by our purchase-verification provider, e-mail us the order number from your store receipt (Apple “Order ID” or Google Play “GPA.…”). Details are in the privacy policy.